Our Help Desk is tactically focused and is most concerned about end user functionality. One way of tracking the effectiveness of our Help Desk is we track the time to respond to a user and the time to get an end user back in service once the incident is reported. We utilize processes and software to minimize the service interruptions both proactively and reactively.
Some of the specific tasks our Help Desk performs include:
Server & Desktop Management
Our around-the-clock desktop preventative maintenance services address and rectify problems that commonly affect desktop users, such as removing viruses and spyware, as well as installing patches.
IT Security Services
Adelphi Technologies has helped many companies mitigate the risk of doing business on the today's Internet. We are security specialists who understand the complexity of tough new regulatory acts and how they affect businesses.
Adelphi Technologies offers advanced telephone support to fulfill a variety of company needs, from small business to corporate environments.
Network Design & Installation
We will design, deliver, install, and support your network with the best technology and technical staff in the area.
Data Backup & Recovery
Our disaster recovery solution has the ability to instantly virtualize both on and off-site. This eliminates the downtime your network would otherwise experience.
Commercial security systems provide economical, scalable solutions to business security needs. We are able to efficiently diagnose the problem and provide an economical solution.